Article 1. User Registration
(1) All customers of EM Cleaning Hayashi must register at the time of their first order.
(2) Upon placing the first order, the user shall hold login credentials.

Article 2. Eligibility
(1) Users shall be persons who meet all of the following conditions:
• Resident in Japan
• Reachable at any time by at least one of: e-mail, landline telephone, or mobile telephone
• Able to comply with the "EM Cleaning Hayashi Terms of Use"
• Agrees in advance to the "EM Cleaning Hayashi Compensation Standards"

Article 3. General Obligations of Users
(1) Users are asked to:
• Comply in good faith with the "EM Cleaning Hayashi Terms of Use"
• Read and agree in advance to the "EM Cleaning Hayashi Compensation Standards"

Article 4. User Information
(1) If registered user information changes (address, phone, e-mail, etc.), please update your member information promptly.
(2) Changes to member information shall be made via the dedicated interface.

Article 5. Communications
(1) Please read all e-mails and postal mail sent by EM Cleaning Hayashi carefully and respond promptly within the specified periods.

Article 6. Items Accepted for Cleaning
EM Cleaning Hayashi generally accepts items that can be dry-cleaned.
Items not accepted:
(1) Undergarments
(2) Items that are not dry (due to risk of mold or odor during transport)
(3) Bedding (except down duvets, blankets, and bed pads)
(4) Diapers
(5) Items used by pets
(6) Items with adhered filth
(7) Items that can be neither dry-cleaned nor water-washed
(8) Items with severe moth holes or damage deemed not cleanable
(9) Any other items that "EM Cleaning Hayashi" judges to be not cleanable

Article 7. Shipment of Items
(1) When sending items to "EM Cleaning Hayashi," first-time customers shall apply through the EM Cleaning Hayashi website; EM Cleaning Hayashi will arrange a partner courier. For subsequent orders using repeat discounts, please place items in the dedicated bag and ship from a nearby Kuroneko Yamato agent.
(2) When sending items, please clearly state the return address for finished items on the return waybill.

Article 8. Pricing and Payment
(1) Payment is by credit card or by cash-on-delivery ("Collect") with Kuroneko Yamato at the time of delivery.
(2) If payment is not made, the items cannot be delivered. Please be aware of this in advance.

Article 9. Delivery of Finished Items
(1) In general, items are delivered to the user-specified location within approximately 1 week to 30 days after being sent to "EM Cleaning Hayashi."
* Specialty items or deliveries to outlying islands may take longer than usual. Please be aware of this in advance.
(2) If the return waybill is missing or incomplete, items will be shipped to the registered address with the shortest-available turnaround.
(3) If delivery cannot be completed for reasons attributable to the member or otherwise, the item shall be treated as deposited. A separate storage fee may apply in such cases.
(4) If a shipped item is returned to "EM Cleaning Hayashi" and re-delivered, the customer shall bear the re-shipment cost (cash-on-delivery).
(5) Upon re-delivery, re-finishing will not be performed unless specifically requested.
(6) If six months pass after return with no contact from the customer, we cannot guarantee quality. The item may also become subject to disposal. Please be advised.
(7) If you need to change the scheduled delivery date, please call us directly at least 5 days before the scheduled date. Depending on circumstances, we may be unable to accommodate.
(8) If you need to change the delivery location, please call us directly at least 5 days before the scheduled delivery date. Changes by e-mail cannot be accepted.
(9) If the delivery location changes after shipment, additional shipping fees will apply.

Article 10. Re-finishing
(1) If you notice any issues with the finished items, please contact us within 2 weeks of delivery. We promise a sincere response.
(2) After 30 days, items are no longer covered by the EM Cleaning Hayashi Compensation Standards. Please be advised.
(3) Only unworn items still bearing the tag attached by EM Cleaning Hayashi are eligible.

Article 11. Cancellation
(1) Cancellation is accepted only after the order has been placed and the items have arrived at our factory.
The customer is responsible for the return shipping cost in the event of cancellation.

Article 12. Withdrawal of Membership
(1) Withdrawal requires that the customer has no outstanding orders or payment balances.
(2) Members may terminate their use of member services and withdraw at any time by phone or e-mail, provided the conditions are met.
(3) We will notify you when the withdrawal procedure is complete.
Confirmation of withdrawal conditions and system updates may take our standard processing time after your withdrawal request; members agree to this.

Article 13. Disclaimers
(1) Incidents caused by natural disasters such as typhoons or earthquakes are not within the scope of compensation.
(2) Compensation for intangible damages based on subjective value, or compensation for emotional distress, cannot be accepted.
(3) Incidents arising from cultural differences in imported clothing may be excluded from compensation; compensation, when provided, will not exceed the item's market value.
(4) Where gross negligence is intentional on our side, the provisions of the Civil Code shall apply.
(5) Issues or incidents not covered by these Terms shall be resolved in accordance with the general principle of good faith and fair dealing.

Article 14. Changes to the Service
(1) EM Cleaning Hayashi may change the content, name, or pricing of this Service without prior notice to members. In such cases, use of the Service shall be governed by the revised Terms of Use.
In such cases, EM Cleaning Hayashi will make reasonable efforts to broadly inform users of the change.
(2) In the event of a price increase, customers shall bear the difference between the pre- and post-increase price for items purchased before the increase.
(3) In the event of a price decrease, the difference between the pre- and post-decrease price for items purchased before the decrease will not be refunded.

Article 15. Handling of Personal Information
Purposes of use:
We use personal information such as customer name, address, phone number, date of birth, and e-mail address, as well as transaction information with our company, for the following purposes:
1. To accept orders and respond to inquiries regarding our products, ship items, send direct mail, provide related after-sales support (including complaint handling), and inform you of new products and services.
2. For our business activities relating to mail-order and in-store sales, and for survey research.
3. To create statistical data for marketing, sales promotion, and product planning (individuals cannot be identified).
4. To perform entrusted work when other businesses delegate all or part of their personal-information processing to us.

Outsourcing:
Personal information we manage may be shared with contractors only where we have a prior contract ensuring the contractor does not use the personal information for purposes other than the services we entrust.
(Examples of contractors: courier companies for pickup and delivery, credit-card companies selected by the customer for payment, phone-service agencies that staff our inquiry counters, etc.)

Provision to Third Parties:
Personal information we obtain from customers will not be provided or disclosed to third parties except in any of the following cases:
1. When the customer has given prior consent.
2. When required by law.
3. When the customer selects "assignment-of-claims settlement" as payment method; we provide the following information to our contracted assignment-of-claims settlement agent:
— Purposes of provision: credit screening for deferred-payment services, collection of payment, and management of claims
— Items provided: registered name, phone, address, e-mail at time of transaction; items purchased; purchase amount; delivery recipient name, address, phone; waybill number; courier name
— Means or method of provision: encrypted data transmission

Voluntary Nature:
Provision of personal information (including its entry) is voluntary. However, if certain required personal information is not provided, all or part of our service may be unavailable. Please be advised.

Procedures for Disclosure of Personal Information:
We respond to requests regarding the purpose of use of personal information we hold, its disclosure, correction, addition or deletion of contents, suspension of use, deletion, or suspension of provision to third parties (collectively, "Disclosure etc."). Please contact the personal-information inquiry counter below.

<Contact for Personal Information>
• For requests of Disclosure etc. in writing, please enclose the required documents and ¥120 in return postage and mail to:
Hayashi Service Co., Ltd. — Customer Consultation Office
Address: 2-5-12 Nishiochiai, Shinjuku-ku, Tokyo, 161-0031

2. Required documents
(*) Please submit a driver's license for identity verification, understanding that it may contain items not required for verification (such as registered domicile). Alternatively, submit it with the domicile redacted.

• When the applicant is the person themselves
"Request for Disclosure etc. of Personal Information" (PDF)

If we cannot verify identity via customer or member ID, we may request a copy of one of the following:
<Driver's license (*), passport, or health insurance card of the person themselves>

• When the applicant is a proxy
"Request for Disclosure etc. of Personal Information" (PDF)

If we cannot verify identity via customer or member ID, we may request a copy of one of the following:
<Driver's license (*), passport, or health insurance card of the person themselves>
To verify the proxy, we may request a copy of one of the following:
<Driver's license (*), passport, or health insurance card of the proxy>
"Power of Attorney (for Personal Information Disclosure Request)" (PDF)
3. Fee (for written disclosure requests)
Please enclose ¥120 in return postage per "Request for Disclosure etc. of Personal Information" form.

Matters relating to personal information subject to disclosure:
a) Business name: Hayashi Service Co., Ltd.
b) Personal Information Protection Manager: Customer Consultation Office. Contact: <Contact for Personal Information> above.
c) Purposes of use of all personal information subject to disclosure: as stated in items 1 through 5 of "Purposes of use" above.
d) Recipient of complaints regarding handling of disclosable personal information: <Contact for Personal Information> above.
e) Disclosure procedures: as stated in "Procedures for Disclosure of Personal Information" above.

Cookies:
This website uses a technology known as "cookies." A cookie is a mechanism that temporarily stores certain information on your device so you can be identified on subsequent visits. Our services assume cookies are enabled. If you do not allow cookies, some services may be unavailable. You can configure cookie permissions in your browser; please verify your settings as needed.

Logs:
When you access our website, we record operational information as access logs. Combined with your customer information, these logs are used within the scope of our purposes to improve service to you, and for root-cause analysis in case of issues, as well as statistical and usage analysis.

Links Disclaimer:
We commit to our utmost effort to protect your privacy on this website. However, third-party companies linked from our site are outside our scope of responsibility and are subject to their own privacy policies.

SSL:
Our website uses SSL (Secure Socket Layer) encryption on pages where personal information is sent or received (such as member registration and survey responses), to prevent interception by third parties.

Credit Cards:
Handling of personal information including credit-card information:
The purpose of use, acquirer, recipient, and retention period of your credit-card information (cardholder name, card number, expiration date) are as follows.

1. Purpose of use
To settle payment for the products and services purchased, and to display it as a payment option at the time of subsequent orders once the customer has registered the credit-card information.

2. Acquirer
Hayashi Service Co., Ltd.

3. Recipients
Each card company used by the customer at the time of credit-card payment.

4. Retention period
Until the customer requests deletion of the credit-card information and we delete it. Notwithstanding the above, we may delete credit-card information at our discretion.
(End)
(Revised September 21, 2023)