Odors come from many sources: old dry-cleaning solvent left from another shop, residue from home detergents or fabric softeners, animal-fiber smells (like down), old embedded soil, and more. We thoroughly wash with the beneficial microbes of "EM" to reduce both the residue and the smell. Optional add-ons include our long-lasting "Niowan" deodorizing treatment and stain removal for older soil.
Depending on the garment's condition and your own sensitivity, some odor may still remain. If you're unsure, please write your concerns in the notes field when ordering.

Yes — we can clean clothes with blood stains from scratching (separate stain-removal fee applies).
We also use a natural starch that's gentle on skin and the environment. We can also skip starch entirely; just let us know in the notes.

Yes, we can use the EM wash — but compared to dry cleaning there is a greater risk of wrinkling and shrinkage, and the final pressing may not fully smooth everything out.
We do have apparel-grade presses, so please consult with us.

We press carefully to preserve the original texture, but some subtle change may occur depending on the fiber. Thank you for your understanding.

Allergies come in many forms. We regularly receive orders from customers dealing with asthma or hay fever. If anything about your clothes concerns you, feel free to consult us.

Stains come in many types. If you can share when it happened, where on the garment, what caused it, and how long ago, that would help us greatly — a short note is fine. Additional fees and extra processing time may apply depending on the stain, and we'll do our best.

Please prepare a box large enough to fit everything yourself.
* Up to 3 boxes per order through the form. We'd appreciate if you could pack efficiently.

We may be unable to clean items whose fibers we judge won't survive the wash.

[Examples]
• Items with tears or damage from wear
• Down items whose damage could cause feathers to escape
• Aged fabric that may tear or develop holes when washed
• Seamless down coats where the heat-bonded seams are coming apart

Even in these cases, we may be able to clean them after repair to get them wearable again (separate repair fee applies).

Oxidized oil stains that have aged can't be fully removed by regular washing. Fortunately, we have a stain-removal master of the famous "Irazu-ryu" school on staff, so even specialized stain removal is possible. For "advanced stains" where the fiber's own color pigment has been damaged, we can touch up the color to make them less noticeable.

Absolutely — please consult us! We have an Irazu-ryu stain-removal master on staff, and for particularly difficult cases the whole Irazu-ryu lineage can be called on to help.

Seamless down (heat-bonded with resin, with no sewn panel pocket for the down) can, over time, begin to separate at the bonded seams. Depending on condition, we may be unable to clean it — please consult us first.

For clothes that have rubbed and turned whitish, we can add color back and blend it in to make it less noticeable. For clothes that have faded to reddish from sun exposure, we can touch up the color to minimize the difference. This is a specialized process separate from washing — please let us know at the time of ordering.

Yes. Cashmere falls under our single-item Fine Course.

[Other examples]
• Delicate materials
• Fine fibers like cashmere, angora, and alpaca
• Unusual designs
• Garments with bijoux or other embellishments
• High-brand items

For particularly rare pieces, we may provide a custom quote.

Items with partial leather or fur can't be washed together — each needs its own specialized cleaning, so there's an additional ¥3,300 (tax included) fee. Leather comes back with restored sheen and suppleness; fur with restored volume.

Protein-based stains like spilled tea can re-emerge later. What looked clean still had some residue, which then reacted with oxygen and discolored. Let's remove that aged stain first! When the stain has penetrated to the thread color beneath, we can touch up the color to make it less visible.

Regular washing alone can't remove it, so we'll do stain removal (separate fee applies).

Scarves and mufflers worn around the neck pick up soil easily. Ordinary dirt washes out, but aged soil, yellowing, and set stains may be harder.
If you'd like stain removal, please include a note and we'll provide a quote.

We can restore overall yellowing. However, because we apply a specialized treatment to the whole fabric, the texture will change somewhat. We'll work to preserve the original feel as much as possible — please consult us.

It can't be fixed through ordinary washing, but we'll do what we can through specialized single-item cleaning, reshaping, and ironing. When you order, please tell us how much it shrank and how much you'd like us to restore.

Home delicate-wash products coat the fibers in oil to help them handle water, but the spin cycle may have put too much stress on them and broken the fibers. Depending on condition, we can usually get close to the original shape through a re-wash, reshaping, pressing, and color restoration (separate fee applies).

After removing the transferred color, we can touch up with a matching color to make it less noticeable.

Yes — repairs alone are welcome (separate shipping fee applies). However, if the item is soiled we can't begin work, so a separate cleaning fee will also apply.

A separate fee applies, but please consult us when ordering and we'll do our best. We can't restore tags whose pattern has worn away or create a new replacement tag. For specially attached tags (like Margiela's) or tags using unusual thread colors, full restoration may not be possible. We can repair the fraying animal-label patch on the Moncler lining, for example.

We can't promise it'll look brand-new, but we can repair it so the damage is unobtrusive. There are several repair methods — "kakehagi" and "kaketsugi" (reweaving the damage with matching threads), machine repair with reinforcement fabric, tucking the damage into the fabric, and more. We'll suggest the best approach for your item. The quote depends on the condition and your desired finish, so please consult us.

We'll contact the manufacturer or authorized retailer; if the part is available, we'll handle it (separate fee applies).

Yes. Just let us know which items you'd like to cancel.

Roughly 3–10 days after your items reach us.
* This may take longer if manufacturer repairs are involved.

Yes. We begin cleaning only after payment is confirmed, so cancellation is possible up until payment. Let us know which items to cancel. If you cancel the entire order, we collect cash-on-delivery round-trip shipping: ¥2,200 (tax incl.) for [Honshu / Shikoku], ¥2,800 for [Hokkaido / Kyushu], and ¥3,600 for [Okinawa].

About 2 weeks from the day your items reach us and you approve the quote.
* This may vary depending on the season and the scope of the order.

Changes are not possible after the quote has been approved. Please confirm everything carefully before approving.

Unfortunately not — we manage each order as a single unit, so we can't split items across shipments.

Please enter your new address when you order.

For cleaning-only pricing, see our price list.
For restoration and repair — including whether it's possible at all — we need to see the actual item before we can quote.

We can't re-run the credit card charge. If the credit-card payment errors out for any reason, we accept bank transfer instead. Please let us know on LINE and we'll reply with our bank account details.