• Trench coat (Burberry), plus others
  Tokyo, Female — Jan 10

  

  I asked them to remove a 20-plus-year-old stain that had spread across my trench coat. I was a little worried the special stain removal might leave the fabric patchy in color, but when the cleaned coat arrived today I was amazed — I couldn't tell where the stain had been. So happy! They kept me updated throughout the process and were a pleasure to work with. I'll be using them again.

• Cashmere coat
  Kanagawa, Female — Feb 3

  

  I've always been sensitive to the smell of regular dry-cleaning solvents. A friend with similar skin issues recommended EM Cleaning Hayashi, and I'm so glad I tried it. My cashmere coat came back clean, soft, and with absolutely no chemical odor. My skin reacted normally when I wore it, which is a first for me. I'll be sending all my delicate pieces here from now on.

• Down jacket (Moncler)
  Tokyo, Male — Nov 22

  

  Used the High-Brand single-item course for my Moncler down. The loft and warmth came back like new, and the water-repellent treatment was a nice bonus. Shipping was smooth and the LINE communication made the whole process easy even though I was out of the country for part of it.

• Wedding dress preservation
  Saitama, Female — Jun 14

  

  After my wedding I wanted my dress cleaned and preserved properly. The quote explained everything clearly, the beadwork and lace were handled with so much care, and it came back in a sealed preservation pack. Worth every yen — I'll be passing this dress down.

• School uniform (son), plus others
  Tokyo, Female — Mar 30

  

  My son has atopic dermatitis, so we've struggled with ordinary detergents. His uniform came back clean and, more importantly, with no residual scent that irritated his skin. He told me himself that it felt different on his shoulders. Thank you.

• Down duvet (single)
  Chiba, Female — Aug 7

  

  Used the bedding EM wash for an old down duvet I was about to throw out. It came back fluffy and fresh — honestly, it's hard to believe it's the same duvet. The compression pack was a nice thoughtful touch for storage too.

• Silk blouse with set-in stain
  Osaka, Female — May 18

  

  A coffee stain another cleaner had told me was permanent. The Irazu-ryu stain-removal master at Hayashi got it out almost completely. They were honest in the quote about what was possible and what wasn't, and the result exceeded my expectations.

Reviews shown above have been translated from Japanese for our English readers. Original reviews in Japanese are available on the Japanese version of this page.